Keep repairs on the radar. Not in your inbox.
Devitrak’s Service Requests let staff and consumers report lost, broken, or malfunctioning devices — and help your team respond with speed, structure, and accountability.
When device issues are reported verbally, by email, or never at all, things fall through the cracks.
Devices pile up in “unknown status,” support gets overwhelmed, and costs rise.
With built-in Service Requests, users can report issues directly from their dashboard. Your team sees exactly which device is affected, who had it last, and what needs to happen next — all in one streamlined system.
What you can report
- Broken screens or physical damage
- Missing or stolen devices
- Devices not powering on or not syncing
- Items returned with parts missing
- Lost accessories (headphones, chargers)
- Event-specific issues or post-use reports
How it works
- In-app service request form
- Users select the affected device, describe the issue, and submit. No need to email support or call IT — it’s fast, trackable, and built-in.
- Requests tied to devices & events
- Each service request is linked to the exact device, user, and — if applicable — the event it was issued for. Perfect for identifying patterns, liabilities, or maintenance cycles.
- Admin notifications & filters
- Team members get notified when a new request is filed. Filter by request status (open, in review, resolved) and view a history of all reported issues.
- Role-based access
- Decide who can file, view, or resolve service requests — ensuring privacy and streamlined workflows within your team.
Why it matters
- Reduces downtime on critical gear
- Helps support teams prioritize faster
- Ties issues directly to inventory data
- Builds trust with users who want fast help
- Keeps your fleet of devices in top condition
See your own inventory in Devitrak.
Book a demo to walk through your own devices, or start a 30-day trial and set it up yourself.
- Length
- 30 days
- Features
- Every plan feature
- Due today
- $0.00