Give Your Users Clarity, Access, and Control
With Devitrak’s Consumer Portal, staff, attendees, students, or clients can view their assigned devices, make requests, and stay accountable — all from their own secure dashboard.
Most inventory systems are built only for admins — leaving end users in the dark.
This creates friction, more help requests, and poor accountability.
The Devitrak Solution:
Devitrak’s Consumer Portal makes your users part of the process. They can see what they’ve been assigned, check due dates, request services, and access knowledge posts — all through a clean, mobile-friendly interface.
Who the Consumer Portal is For:
Event attendees checking out headsets or badges
Students issued laptops or tablets
Remote workers assigned company equipment
Healthcare staff using mobile or loaner devices
Temporary staff and freelancers using AV gear
View Assigned Devices
Consumers can see a list of items issued to them, including serial numbers, condition notes, due dates, and event info — all in one view.
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Due dates are clearly shown, and visual status indicators help users understand what needs to be returned and when.
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For users who paid a deposit (via Stripe), they can see what was paid, what’s refundable, and when the refund is scheduled — improving trust and clarity.
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Need to report a damaged item or ask for a replacement? Consumers can submit service requests directly from the portal, linking to their specific device.
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Give users self-service help: from how-to guides and troubleshooting to best practices. All posts are created by your team in the admin portal and can be published instantly.
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At events, consumers can scan a QR code to access the portal, sign up, and check out devices — no app download needed.
Why it matters:
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<span data-metadata="" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); white-space: normal;"><span data-buffer="" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); white-space: normal;">Improves transparency for consumers
<span data-metadata="" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); white-space: normal;"><span data-buffer="" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); white-space: normal;">Builds accountability and trust
<span data-metadata="" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); white-space: normal;"><span data-buffer="" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); white-space: normal;">Reduces “I didn’t know I had that” situations
<span data-metadata="" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); white-space: normal;"><span data-buffer="" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); white-space: normal;">Makes check-ins and returns more likely to happen on time
Request a demo
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