Teach, Inform, and Support — Right Where Your Users Need It
Devitrak’s Knowledge Posts make it easy to publish articles, FAQs, and best practices that your users can access anytime — no extra software required.
Support teams waste hours answering the same questions over and over.
Whether it’s how to handle a device properly or how to request help, users are left guessing.
The Devitrak Solution:
With Devitrak, you can create and manage Knowledge Posts directly in the admin portal. These articles are instantly visible to consumers through their dashboard — reducing support load and improving user success.
What You Can Track:
Device care and usage instructions
Return policies and procedures
FAQ for events, schools, or clinics
Troubleshooting steps for common issues
Onboarding or check-out guides
Equipment guidelines by department
Create Rich Posts Easily
Add formatted text, links, and images in a clean editor. No coding or CMS required. Admins can publish, unpublish, or edit any post at any time.
Publish Instantly to Consumers
When a post is live, it becomes accessible inside the Consumer Portal — meaning your end users can self-service without needing to call or email.
Organize by Topic or Type
Use tags, categories, or custom titles to help users browse by topic. From “Device Setup” to “Event Day FAQs,” your posts stay organized and useful.
Mobile-Friendly Reading
Every post is optimized for mobile. Whether consumers access Devitrak on their phone, tablet, or desktop, they get a clean, readable article experience.
Controlled by Admins
Only users with the correct permissions can create, edit, or remove Knowledge Posts. You stay in control of what’s published and visible to your audience.
Why it matters:
Reduces repetitive questions and support tickets
Helps consumers take better care of assigned devices
Ensures clear, consistent communication across all users
Makes onboarding smoother for staff and attendees
Centralizes policies and instructions without needing a separate help site
Request a demo
We’ll help you get started with a demo and a free, 30-day trial.