Give Your Users Clarity, Access, and Control
With Devitrak’s Consumer Portal, staff, attendees, students, or clients can view their assigned devices, make requests, and stay accountable — all from their own secure dashboard.
Most inventory systems are built only for admins — leaving end users in the dark.
This creates friction, more help requests, and poor accountability.
The Devitrak Solution:
Devitrak’s Consumer Portal makes your users part of the process. They can see what they’ve been assigned, check due dates, request services, and access knowledge posts — all through a clean, mobile-friendly interface.
Who the Consumer Portal is For:
✔️ Event attendees checking out headsets or badges
✔️ Students issued laptops or tablets
✔️ Remote workers assigned company equipment
✔️ Healthcare staff using mobile or loaner devices
✔️ Temporary staff and freelancers using AV gear
View Assigned Devices
Consumers can see a list of items issued to them, including serial numbers, condition notes, due dates, and event info — all in one view.
Return Timeline & Status
Due dates are clearly shown, and visual status indicators help users understand what needs to be returned and when.
Payment Transparency
For users who paid a deposit (via Stripe), they can see what was paid, what’s refundable, and when the refund is scheduled — improving trust and clarity.
Request Support or Service
Need to report a damaged item or ask for a replacement? Consumers can submit service requests directly from the portal, linking to their specific device.
Access Knowledge Posts
Give users self-service help: from how-to guides and troubleshooting to best practices. All posts are created by your team in the admin portal and can be published instantly.
QR Code Entry
At events, consumers can scan a QR code to access the portal, sign up, and check out devices — no app download needed.
Why it matters:
Improves transparency for consumers
Saves time for admins and support teams
Builds accountability and trust
Reduces “I didn’t know I had that” situations
Makes check-ins and returns more likely to happen on time
Request a demo
We’ll help you get started with a demo and a free, 30-day trial.